AI Automation

WhatsApp Automation — meet customers where they reply

We automate WhatsApp for sales and support — instant replies, smart routing and AI-powered conversations on the channel your customers actually check.

WhatsApp Flows
Running
94%
auto-replied
Instant replies and lead capture on the channel buyers use.
Instant replies
100
Lead capture
93
Broadcasts
88
Reminders
95
Human handoff
82
The business challenge

Manual work is quietly costing you

01

Manual work piles up

Repetitive tasks eat your team’s hours and morale every single day.

02

Leads slip through cracks

Slow, inconsistent follow-up quietly loses revenue you already earned.

03

You can’t scale people fast

Growth means more chaos — unless the busywork runs itself.

Our solution

We put the busywork on autopilot

We connect your tools and add AI where it counts, so repetitive work runs itself and your team focuses on growth.

What we do

We map your WhatsApp Automation workflow end to end and hand the repetitive steps to reliable automation and AI agents.

How it works

We connect your tools, add the logic and triggers, and put a human in the loop only where it counts.

Why it matters

Your team stops firefighting busywork and focuses on the work that actually grows the business.

What's included

Everything in one program

Official API setup
A compliant WhatsApp Business API account.
AI auto-replies
Answer FAQs and qualify leads instantly.
Broadcast & templates
Approved, personalised outbound messages.
CRM integration
Every chat synced to your pipeline.
Human handover
Seamless escalation to a real agent.
Reporting
Response times, volumes and outcomes.
Benefits

What it means for the business

Hours back every week

Reclaim the time repetitive work quietly steals.

Fewer errors

Consistent, reliable processes that don’t slip.

Faster response times

Instant replies, routing and follow-ups.

Lower operating cost

Do more without adding headcount.

Happier customers

Quick, accurate, around-the-clock service.

Operations that scale

Grow volume without the chaos.

Our process

A proven six-step engagement

1
Discovery
Understand your goals & market
2
Audit
Baseline where you stand today
3
Strategy
Prioritise the highest-leverage moves
4
Implementation
Build, optimise & ship
5
Optimization
Refine against real results
6
Continuous Improvement
Monitor, report & keep winning
Why Need Infotech

A partner, not just a provider

We pair deep AI-search expertise with plain-English communication and a relentless focus on your business outcomes.

Industry experience — years optimising for search and AI
Transparent communication — plain-English reporting, no black boxes
AI-first approach — built for how people search today
Business-focused solutions — measured in leads, not vanity metrics
Long-term partnership — we grow as your results compound
FAQs

Questions, answered

Is this the official WhatsApp Business API?
Yes — a compliant WhatsApp Business API account, not an unofficial workaround.
Can it answer customer questions automatically?
Yes — AI auto-replies handle FAQs and qualify leads instantly, with seamless handover to a human when needed.
Can we send broadcasts and promotions?
Yes, using approved, personalised message templates that comply with WhatsApp’s rules.
Does it connect to our CRM?
Yes — every conversation syncs to your pipeline so nothing is lost.
Why WhatsApp over email?
Far higher open and reply rates — you meet customers on the channel they actually check.
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